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Privacy Policy

Effective Date: January 7, 2024

PrometaSoft Limited ("PrometaSoft", "we", "us", or "our") is committed to protecting the privacy of individuals ("users", "you", or "your") who use the PrometaLab Laboratory Information Management System ("PrometaLab", "the System"). This Privacy Policy describes the types of personal information we collect, how we use it, disclose it, and protect it.

Information We Collect

We collect the following types of personal information about you through PrometaLab:
  • Account Information: This includes your name, email address, username, password, and other account details.
  • User Data: This includes the data you enter into PrometaLab, such as laboratory results, patient information, and samples.
  • Usage Data: This includes information about how you use PrometaLab, such as the features you access, the date and time of your use, and your IP address.
  • Device Information: This includes information about the device you use to access PrometaLab, such as the type of device, operating system, and browser version.

How We Use Your Information

We use your information for the following purposes:
  • To provide and operate PrometaLab.
  • To personalize your experience with PrometaLab.
  • To send you important information about PrometaLab, s uch as updates, security alerts, and support messages.
  • To improve and develop PrometaLab.
  • To comply with legal obligations.

How We Share Your Information

We will not share your personal information with third-party companies for their own marketing purposes without your consent. We may share your information with third-party service providers who perform services on our behalf, such as data storage and analysis providers. These third-party service providers are obligated to protect your information and only use it for the purposes for which we have engaged them.

We may also disclose your information if required by law, such as in response to a court order or subpoena, or to protect the rights, property, or safety of ourselves or others.

Your Choices and Access

You have the following choices regarding your information:
  • You can access and update your account information at any time by logging into your PrometaLab account.
  • You can request deletion of your personal information by contacting us at info@prometasoft.org.
  • You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send you.

Data Security

We use a variety of security measures to protect your information, including encryption, access controls, and security monitoring. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

International Transfers Your information may be transferred to and processed in countries outside of the United Kingdom, including the United States. These countries may have different data protection laws than the United Kingdom. By using PrometaLab, you consent to the transfer of your information to these countries.

Children's Privacy

PrometaLab is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at info@prometasoft.org. We will take steps to remove the information from our systems.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on PrometaLab. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@prometasoft.org.

Additional Information for Users in the European Union

If you are a resident of the European Union, you have certain rights under the General Data Protection Regulation (GDPR). These rights include the right to access, rectify, erase, restrict the processing of, and object to the processing of your personal information. You also have the right to data portability.

To exercise these rights, please contact us at info@prometasoft.org.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales.

This Privacy Policy is effective as of January 7, 2024.

Terms and Conditions

These Terms and Conditions govern your access to and use of PrometaLab, a Laboratory Information Management System (LIMS) developed and provided by PrometaSoft Limited ("PrometaSoft", "we", "us"). By accessing or using PrometaLab, you ("you", "your") agree to be bound by these Terms and Conditions.

Acceptance of Terms

  • You may not access or use PrometaLab unless you agree to these Terms and Conditions.
  • You acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Grant of License

  • PrometaSoft grants you a non-exclusive, non-transferable, revocable license to access and use PrometaLab within the scope of your subscription plan.
  • You may not sublicense, rent, lease, loan, sell, or otherwise transfer PrometaLab or your rights under these Terms and Conditions.
  • You may not use PrometaLab in any way that is illegal, harmful, or offensive.

User Accounts and Responsibilities

  • You are responsible for maintaining the confidentiality of your username and password. You are also responsible for all activity that occurs under your account.
  • You must notify PrometaSoft immediately of any unauthorized use of your account.
  • You may not use PrometaLab to collect or store any personal data of any third party without their express consent.
  • You may not use PrometaLab in a way that could interfere with the performance or availability of PrometaLab for other users.

Intellectual Property

  • PrometaLab and all content it contains are the property of PrometaSoft and protected by copyright, trademark, and other intellectual property laws.
  • You may not modify, reverse engineer, decompile, or disassemble PrometaLab
  • You may not remove any copyright, trademark, or other proprietary notices from PrometaLab.

Data Security and Privacy

  • PrometaSoft takes the security of your data seriously and implements appropriate technical and organizational measures to protect it.
  • You are responsible for taking appropriate measures to secure your data and maintain backups.
  • PrometaSoft will not be responsible for any loss or damage to your data.
  • For more information on how PrometaSoft handles your data, please refer to our Privacy Policy.

Limited Warranty and Disclaimer

  • PROMETALAB IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • PROMETASOFT DOES NOT WARRANT THAT PROMETALAB WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
  • PROMETASOFT DOES NOT WARRANT THAT PROMETALAB WILL MEET YOUR SPECIFIC REQUIREMENTS.
  • IN NO EVENT SHALL PROMETASOFT BE LIABLE FOR ANY DAMAGES ARISING OUT OF THE USE OF PROMETALAB, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, AND PUNITIVE DAMAGES.

Term and Termination

  • These Terms and Conditions will remain in effect until terminated by PrometaSoft or you.
  • PrometaSoft may terminate these Terms and Conditions at any time and for any reason, with or without notice.
  • You may terminate these Terms and Conditions by discontinuing your use of PrometaLab.
  • Upon termination of these Terms and Conditions, you shall immediately cease all use of PrometaLab and delete all copies of PrometaLab from your systems.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and PrometaSoft with respect to your use of PrometaLab.

Contact Us

If you have any questions about these Terms and Conditions, please contact PrometaSoft at info@prometasoft.org.
  • Modifications: PrometaSoft reserves the right to modify these Terms and Conditions at any time. You will be notified of any changes by PrometaSoft posting the revised Terms and Conditions on its website. You are responsible for reviewing the revised Terms and Conditions and continuing to use PrometaLab constitutes your acceptance of the revised Terms and Conditions.
  • Severability: If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
  • Waiver: No waiver of any breach of any provision

Terms of Use

These Terms of Use (the "Terms") govern your access to and use of PrometaLab, a Laboratory Information Management System (LIMS) developed and provided by PrometaSoft Limited ("PrometaSoft", "we", "us", or "our").

Acceptance of Terms

By accessing or using PrometaLab, you ("you" or "User") agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use PrometaLab. These Terms constitute the entire agreement between you and PrometaSoft with respect to your use of PrometaLab and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.

Access and Use

Eligibility: You must be at least 18 years old and have the legal capacity to enter into these Terms in order to use PrometaLab.

Account: You may be required to create an account to access and use PrometaLab. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept full responsibility for all activities that occur under your account or password. You must immediately notify PrometaSoft of any unauthorized use of your account or password.

Permitted Use: You may only use PrometaLab for its intended purpose and in accordance with these Terms. You may not use PrometaLab for any illegal or unauthorized purpose, including but not limited to:

  • Violating any law, regulation, or third-party rights;
  • Infringing on any copyright, trademark, or other intellectual property right;
  • Transmitting any harmful or offensive content;
  • Interfering with PrometaLab or any other user's use of PrometaLab;
  • Attempting to gain unauthorized access to PrometaLab or any other system;
  • Selling or transferring your account or access to PrometaLab

Data and Privacy: You are solely responsible for the data you enter into and store in PrometaLab. PrometaSoft does not own or control your data, and you are responsible for complying with all applicable data privacy laws and regulations. You grant PrometaSoft a limited license to access and process your data solely for the purpose of providing and operating PrometaLab.

Intellectual Property

PrometaLab and all content contained therein, including but not limited to software, text, graphics, logos, and trademarks, are the property of PrometaSoft or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not modify, copy, distribute, reverse engineer, decompile, or disassemble PrometaLab or any of its content.

Disclaimer of Warranties

PROMETALAB IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PROMETASOFT MAKES NO WARRANTY THAT PROMETALAB WILL BE UNINTERRUPTED, ERROR-FREE, OR RELIABLE.

Limitation of Liability

IN NO EVENT SHALL PROMETASOFT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF PROMETALAB. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH PROMETASOFT ARISING OUT OF OR RELATED TO THESE TERMS IS TO DISCONTINUE YOUR USE OF PROMETALAB.

Indemnification

You agree to defend, indemnify, and hold harmless PrometaSoft and its officers, directors, employees, agents, and licensors from and against any and all claims, losses, damages, liabilities, costs, and expenses (including attorneys' fees) arising out of or related to your use of PrometaLab or your violation of these Terms.

Termination

PrometaSoft may terminate your access to and use of PrometaLab at any time, for any reason or no reason, with or without notice. You may terminate your use of PrometaLab at any time by ceasing to use it.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms constitute the entire agreement between you and PrometaSoft with respect to your use of PrometaLab and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

Changes to Terms

PrometaSoft reserves the right to modify these Terms at any time. The revised Terms will be posted on the PrometaLab website or through other communication channels. You